Hosted PBX

A hosted PBX solution (aka Cloud Call Centre solution) uses IP technology to provide contact centre solutions for small contact centres offering a heap of benefits over the traditional PBX.

A hosted PBX requires no onsite hardware – the PBX service is provided by a third-party provider who takes care of all the maintenance, software updates etc.

Benefits of a Hosted PBX

Prior to VoIP technology if you required call centre infrastructure you needed a heap of expensive phone lines (aka trunks), expensive equipment (like your own PBX) and someone armed with an IT degree to be able to operate it.

Thankfully with a Hosted PBX, it’s never been easier to have your own call centre setup.

All you need is an internet connection, an IP handset, computer and headset and you are in business!

A hosted PBX provides numerous benefits including:

Cost Savings

There is no expensive equipment to purchase upfront, much cheaper ongoing monthly costs and you won’t need an IT expert to set it all up.

Scalability

The best thing about a Hosted PBX is you only pay for what you use.

This enables you to scale your solution as your business grows and you can add or delete additional features as you need them.

Flexibility

As all you need is an internet connection and an IP Phone (you can also use your mobile phone with a dedicated App) you can essentially be connected to your call centre anywhere in the world.

Want to run home-agents? No problems.

Add new users? You can literally have a new user set up in minutes!

Next steps

  • If you’d like to explore a Hosted PBX solution for your contact centre we have some great suppliers in our Business Directory.
  • Need some help working out the right solution for you?  Use our free CX Connect service and we’ll provide you with a shortlist of recommended suppliers saving you time, money and stress in working out the best solution for your business.
  • We’ve also got lots of great articles in our Technology category if you’d like to learn more.

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