Hosted PBX

A hosted PBX solution (aka Cloud Call Centre solution) uses IP technology to provide contact centre solutions for small contact centres offering a heap of benefits over the traditional PBX.

A hosted PBX also requires no onsite hardware – the PBX service is provided by a third-party provider who takes care of all the maintenance, software updates etc.

Benefits of a Hosted PBX

Prior to VoIP technology if you required call centre infrastructure you needed a heap of expensive phone lines (aka trunks), expensive equipment (like your own PBX) and someone armed with an IT degree to be able to operate it.

Thankfully with a Hosted PBX, it’s never been easier to have your own call centre setup.

All you need is an internet connection, an IP handset, computer and headset and you are in business!

A hosted PBX provides numerous benefits including:

Cost Savings

There is no expensive equipment to purchase upfront, much cheaper ongoing monthly costs and you won’t need an IT expert to set it all up.


The best thing about a Hosted PBX is you only pay for what you use.

This enables you to scale your solution as your business grows and you can add or delete additional features as you need them.


As all you need is an internet connection and an IP Phone (you can also use your mobile phone with a dedicated App) you can essentially be connected to your call centre anywhere in the world.

Want to run home-agents? No problems.

Add new users? You can literally have a new user set up in minutes!

Recommended further reading: We’ve also got lots of great articles in our Technology category if you’d like to learn more.

Find a list of technology suppliers that provide a Hosted PBX solution for your contact centre in our free CX Business Directory >>>


Upcoming Industry Events:

Customer Experience and the COVID Crisis with Don Peppers

Event Organiser:
CX Central

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

Virtual Coffee: Carrots and Sticks

Event Organiser:

In the final Virtual Coffee session for the year, this workshop explores the theory behind motivation and how leaders motivate others (and themselves) - plus some great tips!

Managing Difficult Customers – November 2020

Event Organiser:
CX Skills

The Managing Difficult Customers November 2020 course is delivered by global CX-Expert Daniel Ord teaching frontline agents how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

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