Superannuation is a legal requirement in Australia where employees must be paid 9.5% of their salary into a Superannuation fund that they cannot access until they reach retirement agent.
How is Superannuation Calculated?
Sometimes superannuation (aka Super) is included as part of the overall package and sometimes it’s in addition to a base salary.
E.g. if the call centre base salary was $100,000 an additional 9.5% ($9,500) must be paid into Superannuation so the employees total package is $109,500.
Unfortunately, there have been reports of some unscrupulous operators out there that may try and avoid paying Superannuation to employees.
It’s illegal and you should steer well clear of any organisation that isn’t paying it.
If you find yourself in this situation you can report it directly to the Australian Taxation Office (ATO) here.