Learn more about 'interval' - CX Central

September 18, 2021

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Call Centre Interval

December 18, 2018 Last Updated: July 30, 2021
CX Central

Call Centre Interval reports break up the workday into smaller time intervals enabling you to analyse data in smaller chunks.

The Evolution of Australian Government Call Centres

February 21, 2017 Last Updated: November 17, 2019
4 Common CX failures made by businesses

November 8, 2018 Last Updated: January 7, 2020
2015 Contact Centre Trends

May 11, 2015 Last Updated: January 20, 2020

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Facts about working in the Australian Call Centre Industry

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Triple Zero Heroes who work in the call centre

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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