Learn more about 'routing'

April 20, 2024

December 10, 2017 Last Updated: December 31, 2019
Justin

Call Routing defines how a call centre ACD distributes traffic to ready, available and appropriately skilled agents.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Using Emotion and Logic in Sales

March 3, 2021 Last Updated: December 16, 2023
How To Discuss Your Team’s Poor Performance With Your Boss

July 15, 2020 Last Updated: October 11, 2020

How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020
25 ideas to reward employees that won’t blow the budget

March 16, 2016 Last Updated: July 16, 2021
3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020

Tag: routing