Learn more about 'sick leave'

December 9, 2024

December 10, 2017 Last Updated: November 25, 2019
Justin

Sick Leave is simply when a contact centre agent does not attend a scheduled shift due to illness.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.