Workforce Management
Call Centre Workforce Management, Workforce Optimisation or WFM is the science of aligning staff rosters to customer interaction loads to maximise efficiency in the contact centre workplace.
Tag: WFO
Call Centre Workforce Management, Workforce Optimisation or WFM is the science of aligning staff rosters to customer interaction loads to maximise efficiency in the contact centre workplace.
Copyright © 2020 | CX Group Australia | Phone: +61 3 98007 7287