Salmat contact centre business sold

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018. Combined, the call centre outsourcer will now have over 3,500 staff across Australia, New Zealand and the Philippines.

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Salmat contact centre business sold

News today that Probe Group has acquired the Salmat contact centre business to take effect from 30 April 2018. Combined, the business will have over 3,500 staff in contact centres in Australia, New Zealand and the Philippines as well as leading edge technology including Natural Language Speech Recognition through the wholly owned subsidiary Vecommerce.

Probe CEO Mr. Andrew Hume said “Salmat’s Contact Business is led by a highly capable and experienced team, whom we look forward to welcoming into our family. Organic growth is strong across the company and that will remain a focus, however, we will continue to look for opportunities to benefit from industry consolidation.”

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“Over the last three years, Probe Group has realised significant goals, underpinned by its Next Generation BPO strategy, which has included major investments in new buildings, both in Australia and in the Philippines,
technology, data and analytics and people. This has enabled Probe Group to create more than 1,000 new jobs during this period, an achievement of which we are immensely proud,” Mr. Hume added.

Salmat has had an interesting couple of years with them seemingly ‘falling off the radar‘ and the former CEO Craig Dower departing in June 2017. More recently Salmat has moved to an impressive facility in Melbourne CBD and General Manager Matthew Carracher has built a new leadership team as he set about transforming the business.

There is no word yet on whether the two entities will continue to operate independently or will operate under the one consolidated structure.

Click here for the full press release from Probe Group

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Justin Tippett - The CX Judge
Chief Editor & Founder | CX Central
My passion is helping individuals and businesses understand the power of the Customer Experience with practical advice on how to optimise call centre operations, shape the CX strategy, leverage more tech, outsourcing and more.

Please visit my other websites if youd like to know more including CX Connect - helping businesses with call centre outsourcing, CX Consult - specialist call centre and CX consulting and ItsMyCall - Australia's CX & Contact Centre jobs website launching in August 2018.

You can also check out my CX Judge Podcast on iTunes where I discuss all things CX with some of the best minds in the industry.