Salmat contact centre business sold

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Salmat contact centre business sold

News today that Probe Group has acquired the Salmat contact centre business to take effect from 30 April 2018. Combined, the business will have over 3,500 staff in contact centres in Australia, New Zealand and the Philippines as well as leading edge technology including Natural Language Speech Recognition through the wholly owned subsidiary Vecommerce.

Probe CEO Mr. Andrew Hume said “Salmat’s Contact Business is led by a highly capable and experienced team, whom we look forward to welcoming into our family. Organic growth is strong across the company and that will remain a focus, however, we will continue to look for opportunities to benefit from industry consolidation.”

CX Connect – Customers – MIXED
Interested in outsourcing – MIXED
CX Connect – Suppliers – MIXED

“Over the last three years, Probe Group has realised significant goals, underpinned by its Next Generation BPO strategy, which has included major investments in new buildings, both in Australia and in the Philippines,
technology, data and analytics and people. This has enabled Probe Group to create more than 1,000 new jobs during this period, an achievement of which we are immensely proud,” Mr. Hume added.

Salmat has had an interesting couple of years with them seemingly ‘falling off the radar‘ and the former CEO Craig Dower departing in June 2017. More recently Salmat has moved to an impressive facility in Melbourne CBD and General Manager Matthew Carracher has built a new leadership team as he set about transforming the business.

There is no word yet on whether the two entities will continue to operate independently or will operate under the one consolidated structure.

Click here for the full press release from Probe Group

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Justin Tippett - The CX Guy
Chief Editor & Founder | CX Central
I've been fortunate enough to make a career in contact centres for over 25 years and I'm passionate about continuing to developing an ecosystem that supports, encourages and promotes the positive elements of working in the contact centre industry.

That ecosystem now consists of CX Connect - helping businesses to connect with quality outsourcers, CX Consult - helping businesses with their CX & Call Centre strategy and operations and launching in August 2018, ItsMyCall - Australia's CX & Contact Centre jobs website. I've also got a Facebook Page followed by over 14k call centre legends and in my spare time I squeeze in some sport and I love to create videos that no one watches.