Articles with '2013'

December 22, 2024

July 21, 2013 Last Updated: November 17, 2019
Justin

Congratulations to the winners just announced in the 2013 Victorian ATA Awards for the best contact centre professionals in Victoria.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.