Articles with 'Acquisitions'

Salmat contact centre business sold

March 26, 2018 Last Updated: November 10, 2019
Justin

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018.

Probe Group to acquire Salmat in new acquisition

Probe Group to acquire Salmat Ltd’s contact business

March 26, 2018 Last Updated: December 3, 2019
Justin

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

Is Genesys about to acquire Avaya?

August 8, 2016 Last Updated: March 11, 2020
Justin

It what would be a big shakeup for the global contact centre software market, there are reports of Genesys about to acquire Avaya.

Acquisitions

Salmat contact centre business sold

Probe Group to acquire Salmat Ltd’s contact business

Call Design and BOS Global Holdings join forces

Is Genesys about to acquire Avaya?

Understanding Erlang C for call centres

Why the AHT metric should be extinct