News & Press Releases

Victorian Government lures Indian contact centre giant to Melbourne

A 1000-staff, Indian-headquartered Cisco and Avaya reseller has set up shop in Melbourne with the support of the Victorian government. Servion is a global company that specialises in delivering customer interaction management (CIM) solutions, saying it wants to change customer

News & Press Releases

Vodafone NZ denies call centre offshoring plan

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.

The mental health cost of call centre work
Call Centre Health & Wellbeing

The mental health cost of call centre work

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

News & Press Releases

Qantas sending more call centre jobs to NZ

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,

News & Press Releases

Do Not Call Register call centre contract awarded to Salmat

Do Not Call Register call centre contract goes to Salmat The Australia Communications and Media Authority (ACMA) have announced that Salmat Digital have won the Do Not Call Register call centre contract. The Do Not Call Register has become an

News & Press Releases

Indonesia’s Telkom acquires Contact Centres Australia

News just in: Indonesia’s Telkom acquires Contact Centres Australia. TELEKOMUNIKASI Indonesia (Telkom), Indonesia’s largest telcommunications company, will acquire Contact Centres Australia, a call centre operator, through its subsidiary Telekomunikasi Indonesia International (Telin), as part of its overseas expansion efforts. Telkom

AAMIs work from home call centre
Call Centre Career Tips

AAMI’s work from home call centre model

Australia is finally catching up with overseas trends with AAMI’s work from home call centre model getting the thumbs up from employees.