Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Vodafone complaints plummet

November 23, 2015 Last Updated: November 10, 2019
Justin

Vodafone complaints plummet In a recent report by the Telecommunications Industry Ombudsman, the key highlight was the plummet in Vodafone complaints that continued their downward spiral. And across all providers, the Telco industry received the lowest level of new complaints since

ipSCAPE have dropped the direct to market model in Australia

ipSCAPE looking for partners in Australia

August 31, 2015 Last Updated: November 21, 2019
Justin

Craig Neil, CEO of IPscape announces that they’re moving towards a channel model in Australia that will present a new wave of solutions for their customers.

The real truth about working in the Australian contact centre industry

June 1, 2015 Last Updated: August 15, 2020
Justin

It’s about time someone told the truth about whats it’s really like working in the Australian contact centre industry without all the crap.

Transurban call centre jobs now safe

March 18, 2015 Last Updated: March 15, 2020
Justin

Transurban call centre jobs now safe after they faced a massive public backlash over their call centre offshoring plans to the Philippines. Or are they?

Transurban to offshore call centre staff after cutting 100 Brisbane jobs

March 12, 2015 Last Updated: August 30, 2020
Justin

The real truth finally comes out as it is revealed Transurban to offshore call centre staff to the Philippines causing public outrage.

Telstra Ventures announces investment in Panviva

December 10, 2014 Last Updated: January 15, 2019
Justin

Telstra Ventures announces investment in Panviva, the leading provider of cloud-based business process guidance software solutions after the completion of a minority equity investment. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing