Call Centre Authentication Technology

Call Centre Authentication Technology News & Press Releases

Discover all the latest news on call centre authentication news and press releases so you can stay across what’s happening in this exciting new tech for call centres.

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Browse the Call Centre Authentication Technology News & Press Releases below:

Voice Biometrics Technology

February 1, 2018 Last Updated: December 1, 2019
Justin

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.

Australian Bank introduces Voice Biometrics and gains huge efficiency

Aussie Bank introduces Voice Biometrics

August 2, 2016 Last Updated: February 14, 2020
Justin

An Australian bank has introduced Voice Biometrics into their contact centre saving over 45 seconds per call and reducing customer frustration.

HSBC launches Voice Biometrics

February 22, 2016 Last Updated: December 16, 2023
Justin

HSBC has launched Voice Biometrics technology into their call centre to provide a host of benefits to their 15 million customers in the UK.

ATO implements Nuance voice biometrics

January 27, 2016 Last Updated: November 17, 2019
Justin

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

ATO TO USE VOICE BIOMETRICS FOR AUTHENTICATION

The ATO to use voice biometrics to authenticate customers

July 31, 2015 Last Updated: November 18, 2019
Justin

The Australian Taxation Office has completed its two-phase deployment of Nuance’s voice biometrics to authenticate customers in its call centre.

Australian Tax Office implements Voice Biometrics

June 23, 2015 Last Updated: December 26, 2019
Justin

The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.