Australian call centres longest wait times
In the Community

Australian call centres longest wait times 

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2019?

News & Press Releases

Senator likens DHS outsourcing to South Park

Things are starting to get nasty as a government Senator likens DHS outsourcing to South Park. Senator Doug Cameron has called on Minister for Human Services Marise Payne to clarify plans for Telstra workers to answer calls from Centrelink and

News & Press Releases

7000 public service call centre jobs around Australia are at risk

Up to 7000 public service call centre jobs around Australia are at risk, says a union, as Telstra prepares to start answering phones at Centrelink and Medicare call centres within weeks. The Federal Governments largest department, The Department of Human