March 13, 2017Last Updated: December 25, 2019 Justin Tippett
Justin Tippett, co-conference chair shares his summary of contact centre week 2017 with some key learnings, quick takeaways and some interesting stats.
February 10, 2016Last Updated: December 25, 2019 Justin
The digital-first customer is looking for solutions before they ring a call centre – these stats confirm how it’s changing the way call centres operate.
