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April 15, 2021
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Contact Centre Week 2017 Key Learnings
Industry Conferences

Contact Centre Week 2017 – Key Learnings

March 13, 2017 Last Updated: December 25, 2019
Justin Tippett

Justin Tippett, co-conference chair shares his summary of contact centre week 2017 with some key learnings, quick takeaways and some interesting stats.

The impact of digital first customers on the call centre
CX Executive Tips

How the Digital First customer is changing the contact centre

February 10, 2016 Last Updated: December 25, 2019
CX Central

The digital-first customer is looking for solutions before they ring a call centre – these stats confirm how it’s changing the way call centres operate.

Upcoming Industry Events

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LATEST CX CENTRAL PODCAST

  • Talking CX with Daniel Ord

    Talking CX with Daniel Ord

    April 9, 2021
    Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.

LATEST ARTICLES

  • Talking CX with Daniel Ord
    Talking CX with Daniel Ord
    April 9, 2021
  • CX Central Podcast with Marc Carriere
    Interview with Marc Carriere
    April 6, 2021 Last Updated: April 9, 2021
  • MaxContact Release Microsoft Teams Integration
    MaxContact Release Microsoft Teams Integration
    March 30, 2021

GOLD SPONSORS

EPOS contact centre headsets

How to improve your CX

  • How the Superannuation Funds customer experience is becoming the service differentiator
    Why the Superannuation Funds CX is so important
    August 19, 2016 Last Updated: February 19, 2020
  • How to maximise your CX value in the contact centre
    How to Maximise your CX Value
    December 5, 2014 Last Updated: February 14, 2020
  • A sneak peak inside Telstra's digital contact centre
    A sneak inside Telstra’s Digital Contact Centre
    April 2, 2015 Last Updated: November 25, 2019

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • How and why contact centre agents need to know your ideal customer
    How to identify your ideal customer
    January 4, 2021

SILVER SPONSORS

Panviva Silver Sponsor on CX Central

TEAM LEADERS TIPS

  • Tips on using Emotion and Logic to increase sales
    Using Emotion and Logic in Sales
    March 3, 2021
  • How to Make Remote Work Engaging and Fun
    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021
  • How to ask sales discovery questions
    How to ask sales discovery questions
    January 21, 2021

Our most recent posts

  • Talking CX with Daniel Ord April 9, 2021
  • Interview with Marc Carriere April 6, 2021
  • MaxContact Release Microsoft Teams Integration March 30, 2021
  • Have contact centres survived COVID? March 29, 2021
  • Best Ways to Respond to Negative Customer Feedback March 25, 2021

Thanks to our gold sponsors

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About CX Central

CX Central helps support and provide advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

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