Articles with 'chatbots'

Caution when using chatbots for customer service

Chatbots for customer service are not a get-out-of-jail-free card

July 12, 2018 Last Updated: November 10, 2019
Niamh Reed

There is a rapid uptake in chatbots for customer service but as many businesses are finding out, it’s not an automatic solution to all your CX problems.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

The hidden opportunities with messaging apps

February 2, 2017 Last Updated: December 27, 2019
Kwame Aforo-Addo

Messaging apps / chatbots are on the rise for customer service so we explore some of the hidden opportunities with messaging apps to improve your CX

The rise and rise of messaging apps

December 8, 2016 Last Updated: August 29, 2021
Kwame Aforo-Addo

How the rise of messaging apps popularity is forcing businesses to rethink their entire CX strategy with traditional channel volumes on the decline.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are changing customer service

April 15, 2016 Last Updated: November 17, 2019
Justin Tippett

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

chatbots

Chatbots for customer service are not a get-out-of-jail-free card

Virtual Assistant upgraded with supervised AI technology

The hidden opportunities with messaging apps

How Facebook Messenger and chatbots are changing customer service

False economies of a Customer Retention Strategy

15 things you didn’t know about working in the Australian call centre industry