![Comparing the benefits of chatbots over live chat and email](https://cxcentral.com.au/wp-content/uploads/2017/03/Comparing-the-benefits-of-chatbots-over-live-chat-and-email-678x356.jpg)
Articles by Kwame Aforo-Addo
![](https://cxcentral.com.au/wp-content/uploads/2017/12/Kwame-Aforo-Addo-high-res-233x350.jpg)
About Kwame Aforo-Addo
Kwame Aforo-Addo is an experienced senior manager in the customer service industry having held roles at iiNet, Amaysim and OnMessage. He is now Business Development Manager for
Yellowfin BI.
![Comparing the benefits of chatbots over live chat and email](https://cxcentral.com.au/wp-content/uploads/2017/03/Comparing-the-benefits-of-chatbots-over-live-chat-and-email-678x356.jpg)
Technology (Advanced)
![5 Reasons why chatbots will replace your company app](https://cxcentral.com.au/wp-content/uploads/2017/03/5-Reasons-why-chatbots-will-replace-your-company-app-678x356.jpg)
Technology (Advanced)
![Key locations to install a chatbot](https://cxcentral.com.au/wp-content/uploads/2017/02/Key-locations-to-install-a-chatbot-678x356.jpg)
Technology (Advanced)
![Examples of chatbot functions for customer service](https://cxcentral.com.au/wp-content/uploads/2017/02/Examples-of-chatbot-functions-678x356.jpg)
Technology (Advanced)
![Benefits of Chatbots in CX](https://cxcentral.com.au/wp-content/uploads/2017/02/Benefits-of-Chatbots-in-CX-678x356.jpg)
Technology (Advanced)
![The hidden opportunities with messaging apps in customer service](https://cxcentral.com.au/wp-content/uploads/2017/02/The-hidden-opportunities-with-messaging-apps-in-customer-service-678x356.jpg)
Technology (Advanced)
![Messaging Apps Users are on the rise in Australia](https://cxcentral.com.au/wp-content/uploads/2016/12/Messaging-Apps-Users-are-on-the-rise-in-Australia-678x356.jpg)
Technology (Advanced)
![The continued rise of messaging apps](https://cxcentral.com.au/wp-content/uploads/2016/12/The-continued-rise-of-messaging-apps-678x356.jpg)
Technology (Advanced)