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July 6, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • Do customers really care about the call centre location?

    Does using overseas call centres really matter?

    August 22, 2017 Last Updated: March 11, 2021
    Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
  • The 15 best things about working in a call centre

    The 15 best things about working in a call centre

    May 17, 2016 Last Updated: June 21, 2021
    We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 4 tips for developing effective team leaders in the call centre
    4 Tips to developing effective Team Leaders
    November 27, 2014 Last Updated: July 15, 2020
  • Free download of a call centre team leader job description
    Team Leader Job Description
    November 2, 2021
  • tips on how to retain high performers at work
    5 tips on how to retain high performers in your business
    September 2, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • Hot tips to boost staff engagement in contact centres
    A 5 step guide to staff engagement
    November 29, 2014 Last Updated: January 4, 2020
  • 11 Great ideas on how to motivate employees at work
    How to motivate employees at work
    February 12, 2015 Last Updated: November 25, 2019
  • 3 common myths used to justify contact centre employee attrition
    The 3 myths of contact centre employee attrition
    December 9, 2014 Last Updated: November 25, 2019
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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