CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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September 27, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • How leaders build teams
    How Leaders Build Teams
    February 11, 2015 Last Updated: July 15, 2020
  • Telemarketing Outbound Calling Tips working in a call centre
    4 Quick Outbound Calling Tips Team Leaders Should Coach
    September 1, 2020
  • 15 Habits of amazing call centre team leaders
    15 Essential Habits of Amazing Call Centre Team Leaders
    June 10, 2020 Last Updated: September 12, 2021

How to Boost Employee Engagement

  • 6 Tips for motivating call centre agents
    Six best practice ideas for motivating call centre agents
    April 4, 2018 Last Updated: December 30, 2019
  • Does it really matter what you wear in a call centre?
    July 11, 2017 Last Updated: February 1, 2021
  • the truth about employee engagement in call centres
    The real truth about employee engagement
    January 9, 2017 Last Updated: February 3, 2021
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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