CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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April 28, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • The 15 best things about working in a call centre

    The 15 best things about working in a call centre

    May 17, 2016 Last Updated: June 21, 2021
    We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 5 Traits of emerging leaders
    The 5 traits of emerging leaders
    January 30, 2015 Last Updated: July 15, 2020
  • Contact Centre Team Leader Coaching Fundamentals Tips
    Team Leader Coaching Fundamentals
    July 27, 2020 Last Updated: July 22, 2021
  • 5 Common barriers to team leader success in a call centre
    5 Barriers to a Contact Centre Team Leaders Success
    March 8, 2019 Last Updated: October 7, 2021

How to Boost Employee Engagement

  • How to improve positivity in the workplace
    5 Ways to increase positivity in the workplace
    July 10, 2017 Last Updated: January 4, 2020
  • Tips on how to retain your top performers
    Proven ways to keep your top performers
    January 13, 2020
  • How to retain your top performers at work
    How to identify and retain your top workplace performers
    January 21, 2015 Last Updated: January 4, 2020
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
SUBSCRIBE TO ACXPA >

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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