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September 6, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • how to engage call centre staff - best practice tips!

    Best Practice Tips to Engage Call Centre Staff

    September 19, 2016 Last Updated: June 21, 2021
    We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
  • The 15 best things about working in a call centre

    The 15 best things about working in a call centre

    May 17, 2016 Last Updated: June 21, 2021
    We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • Tips on giving feedback to employees
    How to improve giving feedback to employees
    October 15, 2020
  • How to manage a Team Leader's time in the call centre
    How to manage a Team Leader’s time
    June 16, 2021 Last Updated: July 28, 2021
  • How to ask sales discovery questions
    How to ask sales discovery questions
    January 21, 2021

How to Boost Employee Engagement

  • How to improve staff and customer engagement
    5 Tips to improve staff and customer engagement
    December 3, 2014 Last Updated: November 30, 2019
  • Motivational Games you can play in the Contact Centres
    Motivational Games for Call Centres
    February 5, 2020 Last Updated: September 30, 2021
  • Building and Sustaining Team Momentum in a contact centre team
    4 Simple Steps for Building and Sustaining Team Momentum
    October 21, 2020
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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