CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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August 16, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • Tips on how to manage angry customers

    How to manage angry customers

    May 3, 2018 Last Updated: June 21, 2021
    If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
  • Do customers really care about the call centre location?

    Does using overseas call centres really matter?

    August 22, 2017 Last Updated: March 11, 2021
    Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 4 tips for developing effective team leaders in the call centre
    4 Tips to developing effective Team Leaders
    November 27, 2014 Last Updated: July 15, 2020
  • Tips on giving feedback to employees
    How to improve giving feedback to employees
    October 15, 2020
  • How To Discuss Your Call Centre Team’s Poor Performance With Your Boss
    How To Discuss Your Team’s Poor Performance With Your Boss
    July 15, 2020 Last Updated: October 11, 2020

How to Boost Employee Engagement

  • Does it really matter what you wear in a call centre?
    July 11, 2017 Last Updated: February 1, 2021
  • Hot tips to boost staff engagement in contact centres
    A 5 step guide to staff engagement
    November 29, 2014 Last Updated: January 4, 2020
  • 5 Tips to inspire your customer service team 2019
    5 Tips to inspire your customer service team
    July 19, 2016 Last Updated: December 16, 2023
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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