CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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June 15, 2026
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Call Centre Cloud Technology

All the latest news, articles and tips about call centre cloud technology.

Call Centre Cloud technology offers a host of benefits for call centres including easy scalability and low cost as well as providing you with access to some of the latest technology to enhance the customer experience.

Helpful Links

  • If you are looking suppliers of Cloud Technology solutions for call centres,  please search our Business Directory for a list of suppliers
  • Try our free CX Connect service and we’ll provide you with shortlist of recommended suppliers that can meet your requirements.

Search below for all our Call Centre Cloud Technology Articles:

Optus unveils contact centre as a service model
News & Press Releases

Optus contact centre as a service unveiled

March 24, 2014 Last Updated: March 14, 2020
Justin

Optus unveils contact centre as a service model (CCaaS) with the solution hosted in Sydney, Melbourne and Singapore data centres.

Posts pagination

« 1 2

POPULAR ARTICLES

  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 5 Common barriers to team leader success in a call centre
    5 Barriers to a Contact Centre Team Leaders Success
    March 8, 2019 Last Updated: October 7, 2021
  • 5 Traits of emerging leaders
    The 5 traits of emerging leaders
    January 30, 2015 Last Updated: July 15, 2020
  • Teaching Team Leaders how to sound like a call centre leader
    How to sound like a call centre leader
    February 5, 2018 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • How to build a staff rewards calendar
    How to build a staff rewards calendar
    April 14, 2016 Last Updated: January 11, 2020
  • 3 Golden rules for employee recognition
    3 Golden rules for employee recognition
    January 6, 2015 Last Updated: January 4, 2020
  • how to improve employee retention in the call centre
    How to improve employee retention
    September 13, 2016 Last Updated: March 13, 2020
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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