Contact Centre as a Service

Contact Centre as a Service (or CCaaS) is a relatively new technology that enables your whole contact centre infrastructure to be delivered via the cloud through a Hosted PBX solution.

Benefits of a Contact Centre as a Service technology?

CCaaS technology enables you to access the latest and greatest technology without investing in any infrastructure and what’s better, you only pay for the technology and number of seats you use.

So you can scale your contact centre business, add and delete features all for a simple per agent per month model.

Need to prepare for the busy period? Simple add more seats for that month.

Want to start doing outbound calls? Turn it on!

What about omnichannel management like managing calls, emails, live chat, SMS etc? You bet!

Start offering Remote Agent opportunities? Absolutely!

Contact Centre as a Service technology really has changed the contact centre industry and if you haven’t transitioned yet, it’s only a matter of time!

Next steps

  • To find suppliers of CCaaS solutions search our Business Directory for a list of quality suppliers.
  • If you’d like a shortlist of recommended suppliers based on your requirements, try our free CX Connect service – saving you time, money and stress!

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