CX Executive Tips The importance of frontline managers in delivering CX December 2, 2016 Last Updated: January 4, 2020Simon Blair There is one role in the contact centre that has the single most influence on the customer experience. Find out who it is and why they are worth their weight in gold.
CX Executive Tips Call centre coaching session puts worker in hospital April 18, 2016 Last Updated: March 10, 2020Justin The ATO has lost a workers compensation case after a call centre coaching session puts worker in hospital but perhaps not all is as it seems?
CX Leadership Tips Poor Leadership Behaviours February 20, 2015 Last Updated: January 4, 2020Jen Roberts No one deliberately sets out to be bad leader, yet these poor leadership behaviours are all to common. Find out what they are and how to correct them.
