Articles with 'Concentrix'

December 27, 2024

Concentrix mid year review 2017

August 15, 2017 Last Updated: November 18, 2019
Justin

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: October 7, 2022
Justin Tippett

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE

Concentrix ANZ March 2017 Update

March 14, 2017 Last Updated: November 20, 2019
Justin

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020