culture

May 10, 2017
How to put the CUSTOMER FIRST IN YOUR CALL CENTRE

8 Ways to put the customer first in your call centre

We've got 8 great tips on how to put the customer first by embedding a culture of customer centricity in your call centre.
June 3, 2016
The leading reasons for CALL CENTRE AGENT ATTRITION

Leading reasons for call centre agent attrition

A recent overseas study has revealed the leading reasons for call centre agent attrition and the answer is not one you would typically expect. Find out what they are and more importantly, what you can do about it.
November 25, 2015

Banning emails – could it really work?

From the editor: “You are banning emails????? Are you nuts????”. Thats the thought going through my head as I type out the words Atomic 212, the company that is banning […]
July 23, 2015
How organisational culture impacts talent acquisition cover

How organisational culture impacts talent acquisition 

We explore how organisational culture impacts talent acquisition and provide some tips on how to achieve a cultural fit in outsourcing, offshoring and M&As.