Articles with 'Cyara'

September 6, 2026

March 3, 2016 Last Updated: March 11, 2020
Justin

Global customer experience testing software provider Cyara has appointed a new General Manager of Australia to drive forward the ANZ business.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020

4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020
7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023