Articles with 'Datacom'

October 17, 2026

Datacom wins Australian Government Call Centre Contract

Datacom secures Australian government call centre contract

January 11, 2018 Last Updated: March 11, 2020
Justin

Datacom secures Australian government call centre contract to create new call centre jobs in Adelaide handling calls for the Department of Home Affairs.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
How to sound like a call centre leader

February 5, 2018 Last Updated: July 15, 2020
Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020

4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020
Call Centre Reward and Recognition Program

February 21, 2021
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023