Articles with 'DiSC'

October 17, 2026

Using DiSC profiling to improve customer service delivery

The Benefits of DiSC profiling to improve customer service

April 12, 2018 Last Updated: December 1, 2019
Nate Brown

This article will introduce you to the basics on how to use DiSC profiling to improve customer service and enhance both the agent and customer experience.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?