New software matching customers to call centre agents
How to Improve the CX

Matching customers to call centre agents

New software is matching customer profiles to agent personalities to increase the CX and sales conversions. Creepy? Maybe. Effective? Absolutely.

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Vodafone complaints plummet

Vodafone complaints plummet In a recent report by the Telecommunications Industry Ombudsman, the key highlight was the plummet in Vodafone complaints that continued their downward spiral. And across all providers, the Telco industry received the lowest level of new complaints since