Melbourne secures new BPO with 80 new jobs
News & Press Releases

Melbourne secures new BPO

Melbourne has secured a new global Sales & Marketing BPO with support from the Victorian Government with plans for an initial 80 new jobs.

Australian call centres longest wait times
In the Community

Australian call centres longest wait times 

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

NSW trainlink call centre set to close
In the Community

Newcastle call centre to close

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2019?