Articles with 'government'

Datacom wins Australian Government Call Centre Contract

Datacom secures Australian government call centre contract

January 11, 2018 Last Updated: March 11, 2020
Justin

Datacom secures Australian government call centre contract to create new call centre jobs in Adelaide handling calls for the Department of Home Affairs.

Melbourne secures new BPO

November 22, 2017 Last Updated: December 16, 2023
Justin

Melbourne has secured a new global Sales & Marketing BPO with support from the Victorian Government with plans for an initial 80 new jobs.

ATO announces call centre outsourcing contracts worth $285M

September 15, 2017 Last Updated: February 1, 2021
Justin

The Australian Tax Office (ATO) has awarded four call centre outsourcing contracts worth over $285M to handle call centre, accounting, payroll and human resources functions over the next four years.

Union furious has 250 Government call centre jobs are being moved to outsourcers

250 Government call centre jobs to be outsourced

May 17, 2017 Last Updated: November 20, 2019
Justin

News has emerged following the 2017 Federal Budget that 250 Government call centre jobs at the Department of Immigration will be moved to an outsourcer.

Australian call centres longest wait times

April 16, 2017 Last Updated: December 16, 2023
Justin Tippett

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
Justin

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

The Centrelink call centre

March 8, 2017 Last Updated: December 16, 2023
Justin Tippett

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?

child abuse hotline with 42 per cent abandoned calls

Child abuse report line call centre failure

January 14, 2017 Last Updated: November 25, 2019
Justin

One South Australian Government agency is experiencing a 42% abandonment rate resulting in over 14,000 missed calls on their child abuse report line.

Average wait times blow out on Child Abuse Hotline in South Australia

Average wait times blow out for child abuse hotline

October 25, 2016 Last Updated: November 25, 2019
Justin

Shocking news in South Australia as average wait times blow out for child abuse hotline to over 60 minutes and the Minister’s excuse is, well, pathetic.