Articles with 'Livepro'

May 4, 2026

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021
3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021