Articles with 'Livepro' - CX Central

September 6, 2026

livepro joins Genesys AppFoundry

livepro joins Genesys AppFoundry

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
7 Pillars For Creating Amazing Team Leaders

May 24, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019

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