Articles with 'Livepro'

July 15, 2026

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023
How to ask sales discovery questions

January 21, 2021

5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021
7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023