Articles with 'Livepro'

November 6, 2026

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020

5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
How to Manage Remote Employees for Success

November 6, 2019 Last Updated: May 27, 2020