Articles with 'Livepro'

September 7, 2026

March 15, 2018 Last Updated: March 13, 2020
Justin

livepro has announced its Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry for customers.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020
4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020