Articles with 'Mindpearl' - CX Central

September 27, 2026

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019

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