Articles with 'Mindpearl'

October 17, 2026

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020