Articles with 'Mindpearl'

May 18, 2026

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Team Leader Job Description

November 2, 2021
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

How to drive CX Values & Culture

February 27, 2019 Last Updated: July 28, 2020
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019