Articles with 'Mystery Shopping'

September 27, 2026

February 9, 2017 Last Updated: May 23, 2024
Daniel Ord

Discover how you can avoid the one common problem with CX Mystery Shopping programs that can compromise the whole Voice of the Customer process.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

The link between employee friendships and staff engagement

August 27, 2015 Last Updated: November 25, 2019
8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020