Articles with 'Mystery Shopping'

August 16, 2026

February 9, 2017 Last Updated: May 23, 2024
Daniel Ord

Discover how you can avoid the one common problem with CX Mystery Shopping programs that can compromise the whole Voice of the Customer process.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020