Articles with 'Mystery Shopping'

July 6, 2026

February 9, 2017 Last Updated: May 23, 2024
Daniel Ord

Discover how you can avoid the one common problem with CX Mystery Shopping programs that can compromise the whole Voice of the Customer process.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
Setting KPIs for Call Centre Team Leaders

October 7, 2021 Last Updated: May 25, 2025
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020

Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023