Articles with 'Mystery Shopping'

September 6, 2026

February 9, 2017 Last Updated: May 23, 2024
Daniel Ord

Discover how you can avoid the one common problem with CX Mystery Shopping programs that can compromise the whole Voice of the Customer process.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020