Articles with 'NICE'

December 28, 2024

NICE Cognitive Robotic Automation Platform Expands

May 3, 2018 Last Updated: November 15, 2019
Justin

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Nice inContact extends AI capability on CXone

February 27, 2018 Last Updated: March 14, 2020
Justin

Nice inContact has partnered with Passage.AI to extend the functionality of the CXone platform with AI capability through a conversational interface.

Optus signs partnership with NICE inContact

February 16, 2018 Last Updated: March 14, 2020
Justin

Optus signs partnership with NICE inContact to provide a cloud-based, multi-channel solution for Optus Business customers in Australia.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021

How to improve performance with gamification in call centres

August 19, 2015 Last Updated: December 16, 2023
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
Motivational Games for Call Centres

February 5, 2020 Last Updated: September 30, 2021