Articles with 'Optus'

August 16, 2026

Optus signs partnership with NICE inContact

February 16, 2018 Last Updated: March 14, 2020
Justin

Optus signs partnership with NICE inContact to provide a cloud-based, multi-channel solution for Optus Business customers in Australia.

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
How To Discuss Your Team’s Poor Performance With Your Boss

July 15, 2020 Last Updated: October 11, 2020
Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019