Articles with 'Optus'

September 27, 2026

Optus signs partnership with NICE inContact

February 16, 2018 Last Updated: March 14, 2020
Justin

Optus signs partnership with NICE inContact to provide a cloud-based, multi-channel solution for Optus Business customers in Australia.

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020