Articles with 'Optus'

November 6, 2026

Optus signs partnership with NICE inContact

February 16, 2018 Last Updated: March 14, 2020
Justin

Optus signs partnership with NICE inContact to provide a cloud-based, multi-channel solution for Optus Business customers in Australia.

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021

How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
The link between employee friendships and staff engagement

August 27, 2015 Last Updated: November 25, 2019
How to drive CX Values & Culture

February 27, 2019 Last Updated: July 28, 2020