Press Release

Press Releases for the call centre and customer experience industry in Australia

If you’ve got some news you’d like to share with Contact Centre, CX, IT, BPO and Customer Service managers we provide a Press Release service to help get your news to over 10,000 unique visitors each month who work in the industry.

Whether it’s to announce new initiatives, industry news etc we will publish your Press Release right here in our dedicated Press Releases area.

Please note this is a paid service – we charge a small fee to ensure the Press Release is published correctly and we have an easy-to-use online form to help make the submission easy.

If you would like to submit a Press Release for your business click here to learn more.

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Contact centres failing in social media delivery

November 6, 2016 Last Updated: November 20, 2019
Justin

A new study by Sydney based On Message has revealed that contact centres are failing in Social Media Delivery in a new study using Microsoft Messenger.

Genesys Acquire Interactive Intelligence

September 1, 2016 Last Updated: November 20, 2019
Justin

The competition for the dominant contact centre technology provider is heating up with Genesys to purchase Interactive Intelligence for $2b USD

IP Australia introduces virtual assistant

August 9, 2016 Last Updated: March 11, 2020
Justin

IP Australia introduces virtual assistant ‘Alex’ supplied by Nuance to provide an intelligent, 24-hour self-service customer experience.

FMG expanding into the UK

March 2, 2016 Last Updated: November 10, 2019
Justin

UK and Australian expansion on the agenda for FMG Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to grow their team

ATO implements Nuance voice biometrics

January 27, 2016 Last Updated: November 17, 2019
Justin

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).