Articles with 'privacy'

November 21, 2024

November 21, 2016 Last Updated: November 23, 2019
Justin

Offshore call centre data security is in the spotlight again with an Indian company allegedly selling personal data on Australian telco consumers.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021
4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020