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News & Press Releases
Australian businesses falling behind in AI adoption
A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

Technology (Advanced)
Australian contact centres investment in analytics and AI is on the rise
New research from Bluewolf has revealed Investment in analytics and AI on the rise in Australian contact centres as they focus on improving the CX to improve customer loyalty and profitability.

Call Centre Health & Wellbeing

How to Improve the CX
Customer Experience in Banking 2017
The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

CX Executive Tips

Community Education

Industry Conferences

Call Centre KPIs & Metrics