Stop karate chopping your customers
Improve the CX

Stop karate chopping your customers

Karate Chopping your customers is when you push someone to self-service without offering to help first – it’s poor form as Daniel Ord explains.

Executives

Can machines build customer loyalty?

Can machines build customer loyalty? With the rise and rise of automated technology the question needs to be asked; can machines build customer loyalty? When discussing customer experience, you may say you can’t replicate the ‘human’ touch. However, latest research has