Name: Genesys Virtual G Summit 2020
Start: 2020-07-21T10:00:00+10:00
End: 2020-07-22T13:00:00+10:00
Location: Virtual

Stop karate chopping your customers

January 30, 2017 Last Updated: December 25, 2019
Daniel Ord 0

Karate Chopping your customers is when you push someone to self-service without offering to help first – it’s poor form as Daniel Ord explains.

How the Australian Tax Office is using a virtual assistant to improve self-service

December 9, 2016 Last Updated: November 18, 2019
CX Central 0

The ATO has released some data revealing how their use of a virtual assistant to improve self-service has reduced the load on the call centre channel.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are changing customer service

April 15, 2016 Last Updated: November 17, 2019
Justin Tippett 0

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

The impact of self-service on call centres

January 14, 2016 Last Updated: November 18, 2019
CX Central 0

Is the impact of self-service on call centres good or bad? Vodafone are ramping up their self-service model but what does that mean for call centres jobs?

self service

Stop karate chopping your customers

How the Australian Tax Office is using a virtual assistant to improve self-service

How Facebook Messenger and chatbots are changing customer service

The impact of self-service on call centres

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