Articles with 'SMART Group'

December 26, 2024

SMART Group start offering South Africa call centre solution

SMART Group move call centre outsourcing to South Africa

March 20, 2018 Last Updated: February 4, 2020
Justin

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020
6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
Motivational Games for Call Centres

February 5, 2020 Last Updated: September 30, 2021