September 24, 2015Last Updated: November 14, 2018 CX Central0
Most businesses these days are looking at new ways to grow their business and there is no doubt that social media customer care is becoming increasingly important. And as well as traffic to social media increasing, so is the customers
April 26, 2015Last Updated: January 18, 2019 CX Central0
Ready or not the call centres social media awakening is occurring with more and more consumers using social media channels for business enquiries resulting in new challenges to manage the customer, data and staff.