September 24, 2015Last Updated: November 18, 2019 CX Central
The rising importance of getting social media cusstomer service right Most businesses these days are looking at new ways to grow their business and there is no doubt that social media customer service is becoming increasingly important. And as well
April 26, 2015Last Updated: December 29, 2019 CX Central
Ready or not the call centres social media awakening is occurring with more and more consumers using social media channels for business enquiries resulting in new challenges to manage the customer, data and staff.