Articles with 'Visual Engagement'

October 17, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020