About Carolina Scrobogna 1 Article

I love to explore the dynamics of exceptional customer experience and help companies improve, innovate, and humanise their CX with co-browsing.


At Surfly my mission is to build trust between companies and their clients.

Upcoming Industry Events

Customer Service Booster Training Course Jan 2022

$247
Scheduled
Event Organiser:
CX Skills
Virtual/Online

Upskill your frontline agents with best-practice skills to improve their customer service skills in this power-packed 3-hour online course. Discounts are available for multiple participants!

Managing Difficult Customers (January 2022)

$497
Scheduled
Event Organiser:
CX Skills
Zoom

Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers January 2022 course is delivered live and online by global CX-Expert Daniel Ord.

Customer Experience Management Fundamentals (Feb 2022)

$1797
Scheduled
Event Organiser:
CX Skills
Zoom

In the February 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

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