Articles with 'voc' - CX Central

April 27, 2024

20 Great tips for successful customer surveys

June 14, 2017 Last Updated: March 10, 2020
Annette Franz

Creating customer surveys has never been easier with these 20 great tips to capture the voice of the customer in your business.

9 Recommendations for implementing NPS

October 4, 2016 Last Updated: December 16, 2023
Bruce Temkin

If you are using, or thinking of implementing NPS (Net Promoter Scores) we share 9 recommendations for implementing NPS Into your business to measure (and improve) the customer experience.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021
8 Common Mistakes Made By New Contact Centre Team Leaders

June 22, 2020 Last Updated: October 11, 2020
Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020

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