voc Archives

December 3, 2021

20 Great tips for successful customer surveys

June 14, 2017 Last Updated: March 10, 2020
Annette Franz

Creating customer surveys has never been easier with these 20 great tips to capture the voice of the customer in your business.

9 Recommendations for implementing NPS

October 4, 2016 Last Updated: July 23, 2021
Bruce Temkin

If you are using, or thinking of implementing NPS (Net Promoter Scores) we share 9 recommendations for implementing NPS Into your business to measure (and improve) the customer experience.

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

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20 Great tips for successful customer surveys

9 Recommendations for implementing NPS

Call Centre Hold Music and IVR Recordings

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