CX Central Articles - Page 59 of 71 - Expert tips, insight, ideas and data!

Who handles your social media customer service?

September 24, 2015 Last Updated: November 18, 2019
Justin

The rising importance of getting social media cusstomer service right Most businesses these days are looking at new ways to grow their business and there is no doubt that social media customer service is becoming increasingly important. And as well

CX Executive Tips

Understanding personality types to enhance the customer experience

September 18, 2015 Last Updated: November 14, 2018
Justin

We all have a general understanding personality types differ from person to person whether they be a customer, your colleague, a friend or even your partner. But have you ever stopped to think how you could harness that power to

How call centres impact the local economy

September 17, 2015 Last Updated: November 24, 2019
Justin

In this article, we explore how call centres impact the local economy employing hundreds if not thousands of employees and the flow-on effects it creates.

how to keep remote employees engaged in your call centre

7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023
Justin

With COVID increasing the availability of work from home call centre jobs, we reveal some simple tips on how to keep remote employees engaged.

Dismissing the stigma surrounding boomerang employees

September 15, 2015 Last Updated: November 25, 2019
Justin

A boomerang employee is someone who voluntarily left your employment, but was subsequently ask to return. Is it a good idea for your business?

Tips to improve your Digital Customer Experience

September 10, 2015 Last Updated: October 23, 2020
Justin

As the digital customer experience becomes the primary channel for your customers, these 10 tips will help shape your digital CX strategy for success.

Is Technology Turning Humans Into Machines?

September 9, 2015 Last Updated: January 12, 2019
Justin

When considering if technology is turning humans into machines consider this: If a person does work in which their every move is dictated by a machine, aren’t they a little bit machine? This is the question Brady Dale on observer.com

The attribute you need to be a Transformational Leader

The key trait to Transformational Leadership

September 8, 2015 Last Updated: November 24, 2019
Justin

A new study has revealed there is one critical trait leaders require to be able to deliver transformational leadership in the workplace.

Using outsourcing solutions for businesses

September 2, 2015 Last Updated: February 21, 2021
Justin

Learn about the key functions that your business can outsource to fast-track your business growth, reduce risk and improve customer service.

tips on how to retain high performers at work

5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
Justin

Don’t lose your most valuable employees! These 5 tips will help you retain high performers in your business leading to higher engagement and productivity.

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