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Articles on CX Central

You’ll find hundreds of articles written by Guest Authors on CX Central covering a wide range of topics for Contact Centre, BPO and CX professionals. If you’d like to learn more about a particular topic, choose the categories from our menu or from the buttons below.

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Latest 10 Articles on CX Central

Just scroll below for the latest 10 articles on CX Central.

Improve Your CX with Customer Journey Mapping

Posted: September 22, 2021

Learn how to improve your CX with Customer Journey Mapping with these 8 expert tips to supercharge your customer experience.

Coachable Call Structure

Posted: September 18, 2021

An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script!

CentrePal launches native Microsoft Teams contact centre solution in Australia

CentrePal Unleashes Microsoft Teams Potential

Posted: September 16, 2021

CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.

How to succeed at CX in the subscription economy

Posted: September 15, 2021

How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey.

2021 Auscontact State Award Winners

Posted: September 11, 2021

Congratulations to the 2021 Auscontact Association State Award Winners for the best call centre individuals and organisations in Australia.

How to build a Customer Experience (CXM) Measurement Program

Posted: September 9, 2021

Learn how to build a Customer Experience (CXM) Measurement Program in your business using these 7 key steps that can apply to any business.

How to Capture the Omnichannel Customer Experience

Posted: September 8, 2021

Learn why capturing the Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.

How to increase self-service and reduce call volumes

Posted: August 29, 2021

Some great tips from the Bank of New Zealand on how to increase self-service and reduce call volumes whilst improving the customer experience.

5 Career Options after call centres

Posted: August 13, 2021

Working in a call centre helps you develop some great transferable skills so we look at potential career options after call centres.

Contact Centre Management Mythbusters Pt2 with Daniel Ord and Justin Tippett

Contact Centre Mythbusting Part 2

Posted: August 11, 2021

Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!