CX Central Articles - Expert tips, insight, ideas and data!

March 4, 2022 Justin

Knosys secures Government Tender to supply Knowledge Management Solutions for Service SA and Service Tas.

December 22, 2021 Last Updated: May 25, 2025
Ravi Saraogi

Uniphore’s Ravi Saraogi reveals what trends to expect for CX in 2022 including AI, low-code and promise management.

December 13, 2021 Malcolm Angell

7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement!

December 2, 2021 Last Updated: December 16, 2023
Mike Downey

Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!

November 15, 2021 Last Updated: December 16, 2023
Thomas Laird

Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.

November 8, 2021 Last Updated: May 25, 2025
Staff Writers

Recruiting for soft skills in call centres is critical for success so we’ve got some tips and sample interview questions you can use.

November 2, 2021 Marc Carriere

It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.

October 26, 2021 Philipp Heltewig

Learn 6 ways AI can reduce call waiting time that will make your business more efficient and improve customer satisfaction.

October 7, 2021 Last Updated: May 25, 2025
Marc Carriere

It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.

October 5, 2021 Last Updated: October 6, 2021
Justin

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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