Articles on CX Central
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Latest 10 Articles on CX Central
Just scroll below for the latest 10 articles on CX Central.
An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script!
CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.
How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey.
Congratulations to the 2021 Auscontact Association State Award Winners for the best call centre individuals and organisations in Australia.
Learn how to build a Customer Experience (
CXM) Measurement Program in your business using these 7 key steps that can apply to any business.
Learn why capturing the
Omnichannel Customer Experience is now becoming a critical strategy for businesses looking for a competitive edge.
Some great tips from the Bank of New Zealand on how to increase self-service and reduce call volumes whilst improving the customer experience.
Working in a call centre helps you develop some great transferable skills so we look at potential career options after call centres.
Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including
AHT, Occupancy and more! Want to read more?
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