Articles

Uniphore’s Ravi Saraogi reveals what trends to expect for CX in 2022 including AI, low-code and promise management.

7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement!

Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!

Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.

Recruiting for soft skills in call centres is critical for success so we’ve got some tips and sample interview questions you can use.

It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.

Learn 6 ways AI can reduce call waiting time that will make your business more efficient and improve customer satisfaction.

It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

5 expert tips on how brands can empower customers, protect contact centres and pass the pandemic stress test.