Articles on CX Central

You’ll find hundreds of articles written by Guest Authors on CX Central covering a wide range of topics for Contact Centre, BPO and CX professionals. If you’d like to learn more about a particular topic, choose the categories from our menu or from the buttons below.

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Latest 10 Articles on CX Central

Just scroll below for the latest 10 articles on CX Central.

Knosys secures Government Tender

Knosys secures Government Tender

Knosys secures Government Tender to supply Knowledge Management Solutions for Service SA and Service Tas.

Trends focus on for CX in 2022

It’s time to focus on CX in 2022

Uniphore’s Ravi Saraogi reveals what trends to expect for CX in 2022 including AI, low-code and promise management.

Contact Centre Reward and Recognition Principles

Contact Centre Reward and Recognition Principles

7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement!

hybrid workplace challenges

Challenges of the plug-and-play hybrid workplace

Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!

Title of 8 Tips to Provide Exceptional Customer Service with a picture of a happy call centre worker

Tips to Provide Exceptional Customer Service via the Contact Centre

Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.

Tips on recruiting for soft skills in a call centre featuring a call centre worker with a headset

Recruiting for soft skills in call centres 

Recruiting for soft skills in call centres is critical for success so we’ve got some tips and sample interview questions you can use.

Free download of a call centre team leader job description

Team Leader Job Description

It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.

A robot arm holding a red phone with the title Six ways AI can reduce call centre wait times

How AI can reduce call waiting time

Learn 6 ways AI can reduce call waiting time that will make your business more efficient and improve customer satisfaction.

A picture of a call centre team leader coaching an agent the heading Setting KPIs for Call Centre Team Leaders

Setting KPIs for Call Centre Team Leaders

It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.

image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

Call Centre Hold Music and IVR Recordings

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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