Articles on CX Central
You’ll find hundreds of articles written by Guest Authors on CX Central covering a wide range of topics for Contact Centre, BPO and CX professionals. If you’d like to learn more about a particular topic, choose the categories from our menu or from the buttons below.
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Latest 10 Articles on CX Central
Just scroll below for the latest 10 articles on CX Central.

Contact Centre Reward and Recognition Principles
7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement!

Setting KPIs for Call Centre Team Leaders
It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.

Call Centre Hold Music and IVR Recordings
Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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