CX Central Articles - Page 71 of 71 - Expert tips, insight, ideas and data!

Qantas NZ call centre is growing as Australian jobs disappear

March 12, 2014 Last Updated: November 23, 2019
Justin

Australian unions are angry that the Auckland Qantas NZ call centre is growing at the expense of Australian call centre jobs.

Benefits of a staff exchange program

March 11, 2014 Last Updated: November 14, 2018
Justin

Global vacation exchange company DAE is introducing a new kind of exchange – a staff exchange between its Australian and New Zealand offices throughout February and March. The program will see Australian and New Zealand customer service consultants spend up to two

300 Qantas call centre jobs at risk

February 28, 2014 Last Updated: November 21, 2019
Justin

More Qantas call centre jobs are at risk Tasmanian call centre workers are anxious to know whether their jobs are safe after Qantas confirmed this week that 5,000 jobs will go at the Australian Airline. There are 300 staff working

Using Prisoners for call centre work

February 24, 2014 Last Updated: November 25, 2019
Justin

The government is using prisoners for call centre work and yet despite common concerns, not one incident has been reported in the nine years of operations.

How to gain more insight from your NPS Score

Getting behind the NPS Score

February 12, 2014 Last Updated: July 23, 2021
Justin

The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.