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May 12, 2022
HomeAuthorsBrett Beranek

Articles by Brett Beranek

About Brett Beranek
Brett Beranek is the Directory Product Strategy, Enterprise for Nuance with over 15 years of experience in the customer experience and biometrics space.
Website LinkedIn
Does age impact voice biometrics accuracy
Technology (Advanced)

Does ageing impact voice biometrics accuracy?

February 8, 2017 Last Updated: December 27, 2019
Brett Beranek

We tested voice biometrics accuracy on movie stars comparing voice recordings from over 30 years ago to test if the voice biometrics engine still works.

LATEST CX CENTRAL PODCAST

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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How to improve your CX

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    Is using using memes in customer service appropriate?
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POPULAR ARTICLES

Top ten call centre KPIs and metrics
Call Centre KPIs & Metrics

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

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About CX Central

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