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July 6, 2026
HomeAuthorsConnor Bourke

Articles by Connor Bourke

About Connor Bourke
Connor Bourke is CEO of Optima WFM, a business process and consulting firm that is a pioneer in the field of WFM Managed Services. Optima provides clients from around the world with fully outsourced WFM services, as well as consulting and executive WFM recruitment.
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Call centre workforce management tips
Workforce Optimisation

Call centre workforce management tips

February 1, 2018 Last Updated: March 15, 2020
Connor Bourke

We’ve got 4 expert call centre workforce management tips that will lead to greater efficiencies and lift staff engagement in your call centre.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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