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May 14, 2022
HomeAuthorsNathan Burke

Articles by Nathan Burke

About Nathan Burke

Nathan Burke started his career as a schoolteacher before the demands of elite level football with St Kilda F.C. took over.


Following a successful corporate career he founded Nathan Burke Consulting –a Melbourne based firm that offers High-Performance Training and Coaching solutions to corporates, schools and sports teams.

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How to improve positivity in the workplace
Employee Engagement

5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
Nathan Burke

We reveal 5 ways to increase positivity in the workplace with these simple concepts that you can implement into your workplace to build a better culture.

How to coach young girls
CX Leadership Tips

8 Tips on how to coach young girls (with tips for the workplace)

May 15, 2017 Last Updated: January 4, 2020
Nathan Burke

Former AFL star Nathan Burke provides 8 Tips on how to coach young girls with lessons that can be equally applied in the workplace.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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    Knosys secures Government Tender
    March 4, 2022
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    It’s time to focus on CX in 2022
    December 22, 2021

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How to improve your CX

  • Tips on how to build a customer-centric organisation
    How to build a customer-centric organisation
    May 20, 2021
  • How the Superannuation Funds customer experience is becoming the service differentiator
    Why the Superannuation Funds CX is so important
    August 19, 2016 Last Updated: February 19, 2020
  • How to use customer personas to improve the CX in contact centres
    5 Customer Personas to Improve contact centre efficiency
    May 22, 2015 Last Updated: December 31, 2019

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • How and why contact centre agents need to know your ideal customer
    How to identify your ideal customer
    January 4, 2021

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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

  • Knosys secures Government Tender March 4, 2022
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POPULAR ARTICLES

Understanding Erlang C for call centres
CX Central Podcast

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

Australian Contact Centre Wage
Call Centre Management Tips

Australian contact centre salaries

November 5, 2020 Last Updated: October 16, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

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