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August 16, 2026
HomeAuthorsSinelle Ann Fernandez

Articles by Sinelle Ann Fernandez

About Sinelle Ann Fernandez
Sinelle Ann Fernandez works in a New Zealand call centre by day, and is a budding journalist by night!
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The 7 types of call centre customers
Have a Laugh :)

7 types of call centre customers we’ve all had to deal with!

October 5, 2016 Last Updated: December 30, 2019
Sinelle Ann Fernandez

When you work in a call centre for any length of time you start to notice things… We’ve classified the 7 types of call centre customers we love and hate. 

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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