Hagai Shaham | Guest Author on CX Central

September 27, 2026

6 Tips for motivating call centre agents

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Hagai Shaham

High staff turnover often plagues the contact centre industry so we’ve got six best practice ideas for motivating call centre agents and reducing turnover.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020