Hagai Shaham | Guest Author on CX Central

May 13, 2022

6 Tips for motivating call centre agents

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Hagai Shaham

High staff turnover often plagues the contact centre industry so we’ve got six best practice ideas for motivating call centre agents and reducing turnover.

Tips for implementing a Voice of the Customer program

May 10, 2017 Last Updated: November 17, 2019
Guide to Creating an Effective Customer Journey Map

June 24, 2021 Last Updated: November 15, 2021
What is Proactive customer support?

October 12, 2016 Last Updated: December 31, 2019

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

Facts about working in the Australian Call Centre Industry

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Tips on how to manage angry customers

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

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