Hagai Shaham | Guest Author on CX Central

September 13, 2026

6 Tips for motivating call centre agents

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Hagai Shaham

High staff turnover often plagues the contact centre industry so we’ve got six best practice ideas for motivating call centre agents and reducing turnover.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020