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May 18, 2026
HomeAuthorsSarah Jacobs

Articles by Sarah Jacobs

About Sarah Jacobs

Sarah Jacobs is an experienced writer who loves creating articles that can benefit others. She has worked as a freelance writer in the past making informative articles and fascinating stories.


She has extensive knowledge in a variety of fields such as technology, business, finance, marketing, personal development, and more.

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How to create great customer experiences using automation
Technology (Advanced)

Benefits of using automation to enhance the customer experience

August 11, 2017 Last Updated: October 19, 2020
Sarah Jacobs

There are lots of advantages of automation when it comes to improving the customer experience. We reveal three advantages that will improve your business and your customer experience.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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