Articles by Justin

Voice Biometrics Technology is booming
News & Press Releases

Voice Biometrics Technology

February 1, 2018 Last Updated: December 1, 2019
Justin

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.

Best call centre memes for 2017
Have a Laugh :)

Best call centre memes for 2017

January 4, 2018 Last Updated: March 11, 2020
Justin

We crunched all the data from our Call Centre Legends page to reveal the best call centre memes for 2017 that sum up the crazy call centre life!

Melbourne secures new BPO with 80 new jobs
News & Press Releases

Melbourne secures new BPO

November 22, 2017 Last Updated: December 16, 2023
Justin

Melbourne has secured a new global Sales & Marketing BPO with support from the Victorian Government with plans for an initial 80 new jobs.

Leg exercises you can do at your call centre desk
Call Centre Health & Wellbeing

Call centre desk leg exercises

September 9, 2017 Last Updated: December 31, 2019
Justin

We’ve got 5 Call centre desk leg exercises you can do that will help keep your lower body nice and toned whilst you are still working.

2017 Government Contact Centre Awards Winners
CX and Call Centre Awards

2017 Government Contact Centre Award Winners

September 4, 2017 Last Updated: November 25, 2019
Justin

The 17th annual 2017 Government Contact Centre Award Winners have been announced at a gala dinner in Sydney celebrating the best of the public sector.